Hello,
When you launch or install AS and your icons show as a question mark (?), this means you have to reload the AS cuix files. The command that will allow you to do so is: menuload
Once you type this command and hit enter, you will have the load customization window. You can select ASTADVANCEMENU2013 and click unload. At the bottom right click on browse and this will take you to the Advance cuix files (if the folder takes you to a different directory you can always follow this path: C:\ProgramData\Graitec\Advance Steel\2013\Steel\Support\Toolbars\2009
From there you will select the ASTADVANCEMENU2013 which you have just unloaded and click open. It will then bring your selection to the box to the customization window and you will click Load.
You can repeat this process for all the Advance Steel toolbars and menus and you can only load them one at a time you cannot do a multi selection. Note that you should not unload ACAD, CUSTOM, AUTODESKSEEK, EXPRESS, IMPRESSION.
Thank you